IMPORTANT: With limited exceptions, returns are refunded via store credit. T & T Cloudz does not issue store credit for the original shipping charges.

U.S. Domestic & International

Items must be sent back within 30 days of the delivery date.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery
- Returns are processed within 5-7 business days after your item(s) are delivered to us

-Shipping may vary 5-7 business days. 

Please allow 5-7 business days before contacting customer service.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.


Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team at tandtcloudz1111@gmail.com. Once we receive your request, we will be in contact with you to address and resolve the issue.

 

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Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
 

An irregular or excessive returns history involving damaged, altered, laundered, or missing items; or potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service  to any customer or entity, due to similar actions as noted above.
Non-T & T Cloudz items sent to our Distribution Center will be discarded upon receipt.
 

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Mail Returns

Mail your return items to our Returns Department at the address stated below:

P.O. Box 9831 Henrico va 23228

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit that will never expire, and are redeemable right away!